What are Cru Candles Made from?
Cru Candles are made from a blend of soy wax and natural fragrance oils. The vessel is reusable for display (not for food or drink!) and recyclable. Did you display your Cru Candle in a creative way? Send us a picture and message on Instagram (@crucandleco)!
Where are Cru Candles made?
Cru Candles are made in small batches the USA outside of Boston.
How are the scents developed?
After many years working in the wine industry the "fingerprint" scents of different styles of wine became second nature. With that knowledge we set out to develop unique blends of fragrances that would highlight the best qualities of our favorite bottles of wine. We're excited to share our candles with you!
How long will my candle last?
Cru Candles will burn between 35-40 hours, providing a long, elegant and clean burn.
What types of shipping do you offer?
We use Amazon Fullfillment to ship our orders. Most shipments arrive within 2-3 days of purchase.
How can I track my shipment?
After you place your order & the order is shipped you will receive a confirmation email that includes a tracking number.
How long does it take to ship my order?
95% of orders are shipped out within 24 hours. If there is a delay we will be sure to communicate any changes in delivery schedule to you.
Do you ship internationally?
Currently we're only able to ship within the US. We're working on international delivery though and will announce that via Instagram and our email list when its available so stay tuned!
I have a question about my order in transit
After the order is shipped you will receive a tracking link to a custom tracking page specific to your order. If you have other questions beyond tracking you can reach out directly to the carrier and they can help re-route shipments, or with any other assistance you need.
Returns & Exchanges
Help! I received the wrong product or something is wrong with my order.
Oh no! Send us a picture at firstname.lastname@example.org and we'll expedite you a new candle ASAP. Thanks for your understanding.
Can I return or exchange my order?
If you're not 100% satisfied with your order send us email email explaining your issue and what you were expecting. We'll do our best to make it right.
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Let's work together!
Send us an email - email@example.com and we'll figure out how we can work together! We look forward to hearing from you.