Shipping policy

Shipping Policy

Introduction

At Cru Candle Co we are committed to getting your order to you quickly and hassle-free. This Shipping Policy outlines how and when your orders are processed, shipped, and delivered.

Shipping Costs

We offer free shipping on every order — no minimum purchase required and no hidden fees.

Order Processing Time

Orders are filled and shipped the same or next business day (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing on the next business day.

Shipment Tracking

Once your order has shipped, you will receive an email containing your tracking number so you can follow your package every step of the way.

Estimated Delivery Time

Transit times may vary depending on your location and the carrier. While we ship promptly, delivery timelines are determined by the carrier and are not guaranteed. Please allow additional time during peak seasons or due to carrier delays beyond our control.

Questions?

If you have any questions about your shipment, please don't hesitate to reach out to us. We're happy to help! hello@crucandles.com